Support Wissensdatenbank

Transfer domain

You can either transfer the domain from another provider (1) to us, transfer the domain to another customer (2) or transfer it to another provider (3). You can find out how to do this here

1. Domain transfer from third-party provider to FireStorm

1. Log in to the web administration at admin.firestorm.ch.
2. Open Domains and then Transfer Domain
   
3. Now enter the domain name and the transfer code / auth code
4. Now click on add to cart and follow the wizard.

2. Domain transfer to another customer

1. Log in to the web administration at admin.firestorm.ch.
2. Navigate to ‘My Account’ > ‘Change of ownership’.
   
3. You can choose whether you want to give the products to an existing FireStorm customer or a new customer. Select the appropriate checkbox and fill in all fields.
   
4. Below the customer selection you will find a list of all products and domains in your possession. Select the products you would like to assign to someone else.
   
5. Once you have filled in everything, click on “Continue” at the bottom of the website.
6. An e-mail is then sent to the selected customer containing a confirmation link. If this link is opened within 24 hours, the products will be transferred to the new customer.

3. Domain transfer to third-party provider (cancellation)

If you want to transfer your domain to another provider, you simply have to cancel the domain with us. Click on ‘Domains => Tools => Cancel’. After that you will receive an email where you have to confirm the cancellation. As soon as the cancellation is confirmed, you will receive an email with the transfer code. Please note that you have to transfer the domain completely to the new provider in time and before the cancellation.